Recycled packaging is used when possible to keep shipping costs down for customers. Packages ship through USPS. Shipping costs are calculated by weight. First class and priority options are both available. All orders over $15 are insured for their full value under the customer's name. Once I have dropped a package off for shipment, I am no longer responsible for it. However, I do use tracking and would be happy to assist you in trying to locate your package. For damaged that occur during shipping please contact the USPS directly for insured packages. For orders under $15 please see my exchange policy and contact me.